Frequently Asked Questions

For both clients looking to start services and those that already have services here at Wild Heart Society

New Client FAQ

  • A: We offer a range of mental health services designed to support your emotional well-being and personal growth. Our services include:

    • Individual Therapy – One-on-one sessions with a licensed therapist to help you work through personal challenges, manage mental health conditions, and develop healthy coping strategies.

    • Couples Therapy – Guided sessions to help partners improve communication, resolve conflicts, and strengthen their relationship.

    • Family Therapy – Support for families navigating difficult dynamics, life transitions, or communication breakdowns.

    • Group Therapy – A supportive group environment where individuals with shared experiences can heal and grow together.

    • Telehealth Sessions – Convenient, secure online therapy options for clients who prefer to meet from the comfort of their own home.

    We specialize in treating a variety of concerns including anxiety, depression, trauma, grief, relationship issues, life transitions and more. Our team is committed to providing compassionate, evidence-based care in a safe and confidential environment.

  • A: We contract with most major insurance plans in our region. Please visit our insurance page for a list of accepted plans.

    We encourage you to contact your insurance provider directly to verify your coverage, especially if you have a new health plan or are visiting us for the first time.

  • A: We understand that not everyone has insurance coverage, and we want to make sure mental health care is accessible to you. We offer both a self-pay/private pay option as well as a sliding scale fee based on your individual circumstances. Clients interested in either of these options will discuss the details with their therapist prior to their first session.

    Please note that if you carry a Medicaid plan that we do not accept, such as UHC Community Plan or Wellpoint, we are legally unable to charge you out of pocket for services. We recommend visiting our insurance page to review our accepted plans or contacting us at info@wildheartsociety.org for further guidance.

  • A: Getting started is simple!

    Fill out an inquiry form for your age group and our intake coordinator will review it. If we are able to accommodate you, you will receive the necessary paperwork to get started. If not, you will be added to our waitlist and contacted when a spot becomes available.

  • A: You get to choose! We recommend browsing our team page and reading through the bios of clinicians you think might be a good fit for you.

    Please note that even if a clinician's profile states they are not currently accepting clients, you are still welcome to select them on the inquiry form as availability can change quickly. We do our best to match you with someone from your list. If no one you selected has availability, our intake coordinator may suggest a different therapist they feel could be a great fit — and you still have the final say on whether you'd like to work with them.

    Please also be aware that some clinicians only work with specific age groups. When filling out your inquiry form, only the clinicians who work with your or your kiddos age group will appear as options. For example, all of our clinicians are available for adult clients (18+), however some do not work with younger age groups. This ensures you are only choosing from therapists who are qualified and available to work with you or your kiddo.

  • A: We do have a waitlist. Waitlist times can vary depending on your preferences and needs:

    • Specific Therapist – If you are hoping to work with a particular clinician, waitlist times will depend on their current availability. In general, you can expect to wait approximately 6 months or longer.

    • General Availability – If you are open to working with any member of our team, the wait time is typically around 1 to 2 months.

    Please know that we do our best to get you connected with care as quickly as possible, and our intake coordinator will reach out as soon as a spot becomes available.

  • A: Once our intake coordinator has sent your initial paperwork and you have completed it, your therapist will reach out directly to schedule your first session. Please note that each therapist sets their own hours and availability, so scheduling will be coordinated with your assigned therapist.

  • A: Our primary form of communication is email. For any questions or inquiries, please reach out to us at info@wildheartsociety.org and our team will be happy to assist you.

    We do have a phone number available, however it is not always staffed. If you choose to call, please leave a message with your name and a good callback number — please note that our team is unable to return calls without a voicemail left. We strive to return all calls within 2 business days.

    Additionally, your therapist will likely reach out to you via email as well. During your first session, you and your therapist will discuss the best ways to stay in contact going forward.

Existing or Current Client FAQ

  • A: Yes! Email is the preferred method of contact with your clinician. You should have your clinician's email address from the first time they reached out to you to schedule your initial session. If your clinician has provided you with an alternative method of contact, you are welcome to use that as well.

  • A: We do not offer crisis services. If you are in crisis, please use the resources below:

    Medical Emergency If you are experiencing a medical emergency, please call 911 immediately.

    Mental Health Emergency If you are experiencing a mental health emergency, please consider contacting the Clark County Crisis Line, the local crisis line for the county you are in, or one of the additional resources listed below:

    • Clark County Crisis Line – (360) 696-9560

    • National Suicide Prevention Helpline – (800) 273-8255 or dial 988 directly

    • Trans Lifeline (Transgender Suicide Hotline) – (877) 565-8860

    • Trevor Lifeline (LGBTQ+ Crisis Line) – (866) 488-7386

    If you have reached out to your therapist after hours, please be aware that they may not be able to respond until the next business day. If you are in crisis, please do not wait for a response and use the resources listed above.

  • A: Sessions are typically scheduled consistently on a weekly basis unless you and your therapist decide on a different cadence together. Our system automatically sends appointment reminders via both text and email, however please note that not all clinicians use this system. We recommend keeping track of your scheduled appointment times to ensure you never miss a session.

  • A: We understand that life happens! If you need to cancel or reschedule your appointment, please notify your therapist at least 24 hours in advance (excluding weekends and weekday holidays).

    Please be aware that appointments missed or cancelled without the required 24 hour notice may be subject to a late cancellation fee, depending on the circumstances. Your therapist will may work with you to reschedule your session at a time that works best for you. Or see you the following session.

  • A: If you are late to your appointment, your clinician will work with you to find the best solution based on their availability and individual practice. Possible options may include:

    • Rescheduling your appointment for another day.

    • Booking a later slot the same day, if your clinician has availability.

    We recommend reaching out to your therapist as soon as you know you are running late so they can best accommodate you.

  • A: No worries! For any billing or insurance related questions, please visit our Billing and Insurance FAQs page.